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Gravity Forms provides add-ons for the following major third-party transactional email services: Switching to third-party transactional email services or SMTP can be more reliable and solve many issues. Sometimes, due to server settings or e-mail reliability issues, using PHP sendmail does not work. Use Third-Party Transactional Email Services or SMTP Be sure that all notifications are enabled and the toggle switch to the left of the notification name is green. You should see a list of all configured notifications for that form. To check if your notifications are enabled, access the form editor, then click on *Notifications at the top menu. Sometimes you can forget to enable the notification again ( it happens more than you think 😉 ). While doing form tests it’s common to disable notifications to prevent receiving lot of emails that we don’t really need. If none of the conditions were met, a notification would not be sent, as it would not have a valid recipient. If you have routing configured for the notification recipient, be sure to double-check that at least one condition was successfully met. Be sure that you use a different, valid email address in the From setting. For many mail providers, this will cause the email to be rejected as spam (or placed in a spam folder). Avoid using same email in From and To addressesįar too often, we see situations where an email address is configured as both the From Address and To Address. These are only a few examples, applying this policy to fight against spam is becoming a standard in the email and hosting industry, therefore using a valid from address for your emails must be always in your top list when configuring your notifications settings. You can read also about Gmail DMARC policy changes here: Yahoo email anti-spoofing policy breaks mailing lists.įor more info on the AOL domain issue visit the following: For more information on the Yahoo domain issue visit the following: Many providers as Yahoo, AOL or Gmail are known to apply this policy. If you need to allow the recipient to reply another address, set it as the Reply To address instead. If not, things like SPF records and/or DMARC records can cause the mail to be marked as spam and/or rejected. In plain English, don’t use your visitor’s email as from address, always use your site domain in the from address. an email using the same domain that your site uses). Within the sender, or From Email field, ensure that it is the address that the message is originating from, that must be an email address authorized by your server (e.g. If a space exists in the setting, it can potentially cause the notification to fail. Within your notification, check for any spaces in the recipient’s address, or between multiple addresses.

Check for any typos within your notification feeds. It’s easy for a small typo to turn into a big problem. By looking over the notification configuration carefully, a quick mistake can be easily resolved. When configuring notifications, it’s easy to miss an error in the recipient address or elsewhere. Checking that you are running the latest version is a critical step in troubleshooting any issues. The version you are on could potentially have a bug in it that is fixed within a newer version. The first thing you want to check is your WordPress and Gravity Forms versions. Ensure WordPress and Gravity Forms are up to date Note: WordPress allows filtering of emails sent using wp_mail() function, this means third-party plugins or custom functions can alter any aspect of the email after Gravity Forms passes it to WordPress. In the overwhelming majority of cases, these steps have been proven to resolve a multitude of email issues. If you’re having trouble sending sending or receiving emails from Gravity Forms, this article will provide you with a few different steps to follow. We don’t have any control over the delivery process once the email is passed to WordPress.

SendGrid, Mailgun, etc.).Īfter WordPress hands the email off, it’s up to the mail server, as well as the recipient’s mail server, to complete the sending of the email. WordPress contacts your SMTP or external 3rd party mail server to send the email (e.g.WordPress directly interacts with your web server to send the email.Once Gravity Forms hands the email off to the WordPress wp_mail() function, one of the following occurs:

Gravity Forms uses the wp_mail() function that is provided by WordPress to send any emails. Like most other WordPress plugins, Gravity Forms does not handle emails directly.